FAQs
How can I contact MyNecessities.com?
You can contact us at info@MyNecessitties.com where our customer service team will be more than happy to assist you with all your necessities.
Do you ship worldwide?
Yes we do
Where do you ship from?
Hong Kong/ China
Can I change or cancel my order?
As we aim to process the orders as quick as possible, you must request any changes/cancelations within 12 hours of ordering. All requests after this time will be denied. Your order can be fully refund after it is received.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your orders to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing date. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive you order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our website are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related custom fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for your delays caused by the costumes department located in your country. For further details of charges, please contacts your local customs office.
How do I return an item?
Please contact us at info@MyNecessities.com for further assistance.
What if the item(s) I receive are damaged/defective/incorrect?
Please contact us if you received merchandise that is incorrect, missing and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid my credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do. Contact the bank/credit card company. It may take some time before the refund it posted to your account.